Refund policy

Right-of-withdrawal

Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.

Who enjoys the right of withdrawal

Where none of the exceptions listed below apply, Users acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the time period specified below for any reason and without need for justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercise-of-right-of-withdrawal

To exercise the right of withdrawal, the User must send the Controller an unequivocal communication of his intention to withdraw from the contract.

To this end, the User may use the standard withdrawal form available in the definitions section of this document. However, the User is free to express his or her intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the User must send the declaration of withdrawal before the withdrawal period expires.

When does the withdrawal period expire?

• Iin case of purchase, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by him and other than the courier - takes possession of the goods.

• In case of purchasing more goods ordered together but delivered separately or in the case of the purchase of a single good consisting of several lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by him and other than the courier - takes possession of the last of the goods, lots or pieces.

Effects of withdrawal

The Owner reimburses all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.

However, the higher cost deriving from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner, will be borne by the User. p >

The reimbursement takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User must not incur any costs as a consequence of the withdrawal.

... on contracts for the purchase of material-goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by him to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the delivery of the goods to the courier or other authorized person takes place before the expiry of the 14-day period described above. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.

The User is liable for the decrease in the value of the goods. resulting from a use of the goods other than that necessary to establish their nature, characteristics and functioning.

You are responsible for the return shipping costs.

Legal warranty of conformity of the Product

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According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller must ensure that the goods purchased have the quality, functionality or characteristics promised or reasonably foreseeable for at least two years from the time of delivery to the buyer.

Whenever Users act as European Consumers, the legal guarantee of conformity of goods applies to the items available on this Application in accordance with the laws of the country in which they usually reside.

The national laws of such country may grant such Users broader rights.

Consumers who are not acting as European Consumers may have conformity warranty rights under the laws of the country in which they reside.